Please allow up to five business days for the refund to be processed by your bank. If your return qualifies for a refund, your refund will be applied to the original form of payment. ![]() Once the return has been received and inspected in our warehouse you’ll receive an email notification confirming your return. Turnaround time for processing your return is generally 3 business days, but can fluctuate depending on the time of year. Please mail your return or exchange to the address below and include a reference to your order number. We are unable to accept returns and exchanges of excessively used products or products not purchased from. We are unable to honor exchanges on International and Puerto Rico shipments. We’d be happy to exchange any gently used products for store credit to if received within 30 days from the shipment date, for domestic USA shipments only, in addition to Alaska and Hawaii. Products purchased in bundles cannot be returned or exchanged. Unused product can be returned for either store credit to or a refund of the purchase price (not including shipping). If for any reason you are unhappy with your purchase from, we will gladly accept your return if received within 30 days from the shipment date. Please note the below policy does not apply for BOGO's, bundles, or any value sets. We love new makeup, too! To track your order, click here and sign into your account. International shipping fees may vary during sales, Holidays, or promotional events, duties and taxes are not included in advertised shipping rates on and are the responsibility of the receiving customer. If you have questions regarding the duty or tax rate for your package, please contact your local postal service for more information. TheBalm Standard international shipping is $30 or free for orders over $150. Puerto Rico shipping fees may vary during sales, Holidays, or promotional events. ![]() TheBalm Standard Puerto Rico shipping is $30 or free for orders over $150. FLASH SALE: $5 shipping charge for orders under $50, Free shipping for orders over $50. Please see our Flash Sale FAQ's page for details)! Our standard processing time is between 2-7 business days processing times may vary during sales, Holidays, or promotional events, and may be further impacted by UPS, USPS or Fedex delivery times during COVID-19. TheBalm currently offers free standard shipping on all domestic U.S orders, in addition to Alaska and Hawaii (exceptions include Flash Sales and other site wide promotions. No adjustments can be made on orders once they are placed. No pricing adjustments can be made on orders prior to sale or after sale. Our standard processing time is between 2-7 business days processing times may vary during sales, Holidays, or promotional events. We hate to make you wait, especially on new makeup! So at theBalm, we strive to process orders as soon as they’re received.
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